Payments, Dugout Club & Account Help

Contact, Security & Support Intake

• When should I contact the carrier instead of Kynvale?
• How do I report a suspicious Kynvale email, text, or website?
• What information should I include when contacting support?
• How do I contact Kynvale Support?

Cancel, Charges & Billing Disputes

• How do I confirm The Dugout Club is cancelled?
• Can a charged Dugout Club payment be refunded?
• Why was I charged for The Dugout Club?
• How do I cancel The Dugout Club?

The Dugout Club Basics

• Where do I find my Dugout Club subscription email?
• How much does The Dugout Club cost after the trial?
• How is The Dugout Club trial activated?
• What is The Dugout Club?

Discounts & Offers

• How does free shipping work?
• Why did the price or currency change?
• Can I use more than one discount code?
• My discount code is not working

Checkout & Payment Help

• Can I change my billing address after ordering?
• I was charged but did not receive an order confirmation
• Why did my payment fail or get declined?
• What payment methods does Kynvale accept?