A stiff reset or spring action may be caused by setup, debris, surface angle, or a potential mechanical issue.
What to do
- Stop practice and inspect the trainer visually.
- Check whether anything is blocking the moving area.
- Try the trainer again on a flat stable surface.
- Send support a video showing the full issue if the action still feels incorrect.
Trust and safety note: Use the trainer only in a safe practice space. If any part looks damaged, loose, jammed, or unstable, stop using it and contact support before continuing.
Official Kynvale links
Before contacting support
If you need support, send your order number, clear photos, and a short video if the issue involves movement, reset action, or instability.
Next step: Contact Kynvale Support
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