Kynvale’s current shipping policy says customs fees and clearance are paid before dispatch by Kynvale.
What to do
- Review the shipping policy before placing the order.
- Keep your tracking link in case the carrier asks for shipment details.
- Do not pay unexpected fees without checking whether the request is truly from the carrier.
- Contact Kynvale Support if a carrier asks you for import fees.
Trust and safety note: Use your Kynvale order confirmation and official tracking link as the source of truth. Never send full card numbers, CVV codes, or passwords to support.
Official Kynvale links
Before contacting support
If you contact support, include your order number, checkout email, tracking link, delivery country, and the latest carrier status.
Next step: Read shipping policy
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