Yes. Kynvale’s current policy asks customers to take a photo of the item before sending it back so the condition can be evaluated.
What to do
- Take a clear photo of the full item.
- Take close-up photos of any relevant issue or packaging condition.
- Attach the photos to your email to support.
- Keep copies until the return review is complete.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Read return policy
Related articles
- What information should I include in a return request?
- What happens after Kynvale receives my return?