If your item arrives damaged, contact Kynvale Support with your order number, photos of the packaging, and photos or video of the damaged item.
What to do
- Do not throw away the packaging immediately.
- Take photos of the outer package and the damaged part.
- Record a short video if the issue is movement-related.
- Email support@kynvale.com with your order number and evidence.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Contact Kynvale Support
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- What if the product breaks under normal use?