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My package says delivered but I cannot find it

Updated

If tracking says delivered but the package is missing, check nearby delivery spots and contact the carrier quickly.

What to do

  1. Check porches, mailrooms, parcel lockers, reception desks, and neighbours.
  2. Confirm that the delivery address on your order is correct.
  3. Contact the local carrier with the tracking number and ask for delivery confirmation.
  4. Contact Kynvale Support with your order number, tracking link, and what the carrier confirmed.
Trust and safety note: Use your Kynvale order confirmation and official tracking link as the source of truth. Never send full card numbers, CVV codes, or passwords to support.

Official Kynvale links

Before contacting support

If you contact support, include your order number, checkout email, tracking link, delivery country, and the latest carrier status.

Next step: Contact Kynvale Support

Related articles

  • How do I read tracking updates and carrier scans?
  • When should I contact the carrier instead of Kynvale?