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A part seems loose or unstable

Updated

If any part seems loose, unstable, or unsafe, stop using the trainer until the issue is reviewed.

What to do

  1. Take clear photos of the part from multiple angles.
  2. Record a short video if the issue is movement-related.
  3. Send your order number, photos, and video to support.
  4. Wait for support guidance before using the trainer again.
Trust and safety note: Use the trainer only in a safe practice space. If any part looks damaged, loose, jammed, or unstable, stop using it and contact support before continuing.

Official Kynvale links

Before contacting support

If you need support, send your order number, clear photos, and a short video if the issue involves movement, reset action, or instability.

Next step: Contact Kynvale Support

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