If a part is missing from your package, contact support with photos of everything you received and the packaging.
What to do
- Lay out all parts from the box and take a clear photo.
- Take a photo of the shipping label or package if available.
- Send your order number and checkout email.
- Do not dispose of the packaging until support reviews the request.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Contact Kynvale Support
Related articles
- What comes in the box?
- What information should I include when contacting support?