A replacement may be reviewed when an item is faulty, damaged, incorrect, or covered by an approved support outcome.
What to do
- Contact support with your order number and photos/video.
- Explain whether the issue is damage, defect, missing part, or wrong item.
- Wait for support to confirm whether replacement is available.
- Do not ship the item back until support instructs you.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Read return policy
Related articles
- What should I do if my Kynvale item arrives damaged?
- What if the product breaks under normal use?