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What information should I include in a return request?

A complete return request helps support confirm eligibility faster and avoid back-and-forth.

What to do

  1. Include your order number and checkout email.
  2. Share the delivery date and reason for return.
  3. Add photos of the item and packaging.
  4. Confirm whether the item is unused, undamaged, and in original packaging.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.

Official Kynvale links

Before contacting support

For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.

Next step: Read return policy

Related articles

  • Do I need to send photos before returning an item?
  • What condition does my item need to be in for a return?