Kynvale’s current refund policy says free promotional items cannot be returned or exchanged, and sale or discounted items may not be accepted for return.
What to do
- Check whether your item was purchased at a sale or discounted price.
- Check whether the item was a free promotional item.
- Contact support with your order number if you are unsure.
- Do not ship a return until support confirms the next step.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Read return policy
Related articles
- What items are eligible for return or exchange?
- Why was my return rejected?