Returns, Damage & Guarantee

Outcomes & Exceptions

• What if my replacement is out of stock?
• Why was my return rejected?
• Can I get a replacement instead of store credit?
• Do returns receive store credit or a cash refund?

Damaged, Faulty or Wrong Item

• What if the product breaks under normal use?
• What if I received the wrong item?
• What should I do if a part is missing?
• What should I do if my Kynvale item arrives damaged?

Return Shipping & Inspection

• How long does a return review take?
• What happens after Kynvale receives my return?
• Should I use tracked shipping for a return?
• Who pays for return shipping?

Start a Return

• How should I package my return?
• Do I need to send photos before returning an item?
• What information should I include in a return request?
• How do I start a return?

60-Day Policy

• Can sale, discounted, or free promotional items be returned?
• When does the return window start?
• What items are eligible for return or exchange?
• What is Kynvale’s 60-day guarantee?