Kynvale’s current refund policy states that return shipping costs are the customer’s responsibility and that returns need to be shipped to Australia at the customer’s cost.
What to do
- Contact support before sending the item back.
- Use the return instructions provided by support.
- Choose a tracked shipping method.
- Keep the tracking number until the return is reviewed.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Read return policy
Related articles
- Should I use tracked shipping for a return?
- What should I do if my Kynvale item arrives damaged?