If the trainer appears to break during normal use, stop using it and contact support with photos or video so the issue can be reviewed.
What to do
- Stop practice immediately if the product appears unsafe.
- Take photos of the broken or faulty area.
- Record a short video if the issue involves movement or reset action.
- Send support your order number, evidence, and a short description of what happened.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Contact Kynvale Support
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