Eligible returns generally need to be within the 60-day window, in original packaging, and in new or undamaged condition.
What to do
- Confirm the order was received within the return window.
- Check that the product and packaging meet the policy conditions.
- Take photos before shipping the return.
- Email support before posting the return.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.
Official Kynvale links
Before contacting support
For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.
Next step: Read return policy
Related articles
- What condition does my item need to be in for a return?
- Can promotional or free items be returned?