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When does the return window start?

Updated

The current policy states that the 60-day return window starts from the date the order is delivered or received.

What to do

  1. Find the delivery date in your tracking history.
  2. Compare that date with today’s date.
  3. Email support before the 60-day window ends.
  4. Post the return within the required window if support provides return instructions.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.

Official Kynvale links

Before contacting support

For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.

Next step: Read return policy

Related articles

  • How do I start a return?
  • How long does a return review take?