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How should I package my return?

Updated

Package your return securely in its original packaging when required, and use a tracked shipping method.

What to do

  1. Confirm support has approved or instructed the return.
  2. Place the item in its original packaging if the policy requires it.
  3. Use protective packaging so the item is not damaged in transit.
  4. Keep your tracking number and proof of postage.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.

Official Kynvale links

Before contacting support

For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.

Next step: Read return policy

Related articles

  • Who pays for return shipping?
  • Should I use tracked shipping for a return?