If the ball is not popping or launching correctly, stop using the trainer and check setup, surface stability, loading position, and visible parts.
What to do
- Place the trainer on a flat stable surface.
- Reload the ball exactly as shown in the product instructions.
- Check for visible damage, obstruction, or loose parts.
- Send a short video to support if the issue continues.
Trust and safety note: Use the trainer only in a safe practice space. If any part looks damaged, loose, jammed, or unstable, stop using it and contact support before continuing.
Official Kynvale links
Before contacting support
If you need support, send your order number, clear photos, and a short video if the issue involves movement, reset action, or instability.
Next step: Contact Kynvale Support
Related articles
- How does the pop-back or launch action work?
- What should I do if my Kynvale item arrives damaged?