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What should I do if a part is missing?

If a part is missing from your package, contact support with photos of everything you received and the packaging.

What to do

  1. Lay out all parts from the box and take a clear photo.
  2. Take a photo of the shipping label or package if available.
  3. Send your order number and checkout email.
  4. Do not dispose of the packaging until support reviews the request.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.

Official Kynvale links

Before contacting support

For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.

Next step: Contact Kynvale Support

Related articles

  • What comes in the box?
  • What information should I include when contacting support?