Skip to main content

What if I received the wrong item?

If the item you received does not match your order, contact support before using or returning it.

What to do

  1. Take photos of the item, package, and shipping label.
  2. Send your order number and checkout email.
  3. Explain what you ordered and what arrived.
  4. Wait for support instructions before shipping anything back.
Trust and safety note: Check the official return policy before sending anything back. Eligibility depends on timing, item condition, packaging, and support review.

Official Kynvale links

Before contacting support

For a return or damage request, include the order number, delivery date, product photos, packaging photos, and the reason for the request.

Next step: Contact Kynvale Support

Related articles

  • How do I start a return?
  • What information should I include when contacting support?